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Saturday, September 28, 2013

2014 Berlitz Cruising and Cruise Ships

Now in its 29th year, the eagerly awaited, one-stop guide by Douglas Ward provides vacationers with an invaluable tool

 
NEW YORK, NY, September 2013—Cruising continues to ride a wave of enormous global popularity, particularly among Americans, who dominate with the market with more than 13.5 million passengers.  So how do you choose the best possible cruise for yourself in 2014?

 
No easy choice to make, says Douglas Ward, since “selecting the right cruise—for the right reasons and with the right expectations—is both daunting and tricky.” That’s why Ward, as he has for the past 29 years, provides veteran cruisers and first timers alike with a navigational tool to make the most intelligent—and economical—decisions. His comprehensive and authoritative 2014 Berlitz Cruising and Cruise Ships, which will be in stores on November 1, is an indispensable book for cruisers that is, he says, “totally independent and in no way subsidized by advertising or sponsorship. It’s all about making the right choices. That is what this book always has been, and still is, about.”

 
Among new trends, Ward sees an upsurge in river cruising  As for ocean cruising, he says, “all the regulations now in place mean that it will be increasingly difficult for cruise companies with older tonnage to keep up with the newest ships because they are more eco- and environmentally friendly and, quite simply, more efficient with regards to fuel consumptions.”

 
River cruising is covered extensively in this new edition, which has been expanded to more than 750 pages from last year. There’s also an array of new features dedicated to the latest news in theme cruising—from Big Band and Country & Western to culinary and astronomy voyages; a new chapter on first-time cruising; more Q&A on what the brochures don’t tell you; an enlarged cuisine chapter with more about healthy eating and self-serve buffets; updated information on new ships coming in 2014; and updated content on the major cruise lines, including Carnival, Costa, Cunard, Holland America, MSC, Norwegian, Princess and Royal Caribbean.

 
In a 47-year career in cruising that has seen him log some 5,900 hours at sea in more than 1000 cruises, he has earned a reputation as a fiercely honest and meticulous evaluator of cruise ships—“from large to small, from unabashed luxury and exclusivity to ships for the budget-minded, new and old”-- and their services, and, most important he says, whether they meet their customers’ expectations and provide good value.

 
Speaking of value, Ward says, “it’s as big a factor as ever in luring new cruisers and keeping others coming back. Consider the cost of a decent hotel room in the U.S. that comes, let’s be frank, with nothing more than four walls and a roof (plus some furniture). Compare this with the fact that you can take a cruise for well below $100 per person per day with accommodations, health and fitness facilities, three meals a day plus snacks and entertainment all included. There’s no comparison. Hotels don’t move and they can’t take you to different destinations—even different continents! In other words, cruising continues to offer excellent value. Of course, if you want the best, you pay more (as in hotels). Pay more, get more.”

 
In addition to evaluations and ratings of 285 ships (which includes his naming a new No. 1, Europa 2, dethroning sister ship Europa after her 13-year reign as champion) , the new edition covers many other issues of interest to potential cruisers (and travel writers), and several, Ward suggests, have particular topicality:

 
EVOLVING TRENDS. Some you may be happy about (more “theme” cruises; more sophisticated (and thus more costly) spas and well-being treatment options for the health conscious) and some you may not (more “pay as you eat” venues).

 
SAFETY FIRST. Last year, safety at sea in general and the Costa Concordia tragedy in particular were headline stories. How, from the standpoint of safety procedures, has the industry responded since then?

 
ASKING THE RIGHT QUESTIONS BEFORE YOU BOOK: Cruise choices may be limitless, but oddly enough, Ward says, many new cruisers don’t ask their booking agent enough questions, particular when it comes to possible “hidden costs” (for example, Internet or Wi-Fi charges and recognizing that once you leave port you’re locked into the ship’s digital network—and its attendant costs) and getting specific information on exactly what and what is not included in the cruise price.

 
CRUISE RIP OFFS TO AVOID. Many are listed in the book, including on-board currency conversion; extra gratuities; high costs for transfer buses—and also for bottled water. And purchasing Bingo cards is far from inexpensive.

 
TRAVEL AGENCY GROUPS VS, INTERNET SITES: Where do the true discounts, upgrades and other benefits more readily come from? Too many cruisers, Ward says, don’t “read the small print” and they should.

 
HOW INCLUSIVE IS ALL-INCLUSIVE?  “That’s like asking how much sand is on the beach,” Ward says, and understanding that also figures into one of the book’s primary themes—outlining ways in which the cruiser can save money. All-inclusive, for example, doesn’t include spa treatments, or dining in extra-cost ‘specialty’ restaurants.

 
PIER PRESSURE. As is true with the ships, some ports are better than others. You might be surprised to learn why New York’s Brooklyn berth is not only superior to its Manhattan one, but is rated No. 1 in North America.

 
HOW TO PROPERLY READ CRUISE PROMOTIONAL MATERIAL. What don’t brochures always tell you? Plenty. They’re certainly slick and inviting, but there are certain things you need to know. Ward says that one question he’s commonly asked is, “is the brochure price firm?” And the answer is a resounding no!

 
GET THE MOST VALUE FOR YOUR MONEY. Ward suggests booking early and on a lower deck, and on an older ship (among other savings tips).

 
Fully updated and revised and now in its 29th year, the 2014 Berlitz Cruising and Cruise Ships  (752 pages, $24.99) as well as an eBook, will be available in the U.S. on November 1, 2013 through Amazon and many bookstores. The app, which is $9.99, is available worldwide from Apple through the iTunes App store.  Information: www.insightguides.com/berlitz/berlitz-cruising.

 

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MEDIA CONTACTS:     In the US:

Melissa Lande, Alan Appel, Lande PR

O: 212-706-9003 / M: 646-315-3344


 
Friday, September 6, 2013

2014 BERLITZ CRUISE GUIDE CROWNS A NEW CHAMPION FOR THE FIRST TIME IN MORE THAN A DECADE


Vacationers Get an Indispensable Guide (and Cruise Operators Cross Their Fingers) as Renowned Expert Douglas Ward Scores Winners and Losers among Major Cruise Ships
All Hail to the new Queen of the High Seas!
The seafaring equivalent of the Oscars, Emmys and Tonys—only considerably more global—is revealed in Douglas Ward’s authoritative Berlitz Guide to Cruising & Cruise Ships 2014, and his selection for the new No. 1 is—drum roll, please—Europa 2. It’s interesting, Ward says, that long-standing champion Europa (which had earned the top score for a remarkable 13 consecutive years) “has been knocked off its perch by her sister ship. It’s the first time since 1989 that two ships belonging to the same company [Hapag-Lloyd Cruises] have achieved a *****+ rating (the ships then were Royal Viking Sea and Royal Viking Sky).”
Why does Europa 2 score the best? Because, Douglas Ward says, “it’s a beautiful ship with an incredible amount of space per passenger passageways with high ceilings, the choice and range of all the dining venues and types of cuisine and the attentive, friendly unobtrusive personal service.” That along with other features, he says, “all add up to the very best informal cruise ship available today—unless you own a private motor yacht.”
In addition to the bestselling book, the Berlitz Cruise Ships App for the iPhone and iPad, allows cruise-goers to quickly search and “surf” through all 285 ships via touch screen, clicking on their specific categories, such as family travel, cuisine, accommodation, size of ship and many other criteria. Available for all Apple devices, the app is an ideal cruise planning tool with search and filter capacity for information about 285 ships and tips to help every cruiser, whether solo, senior, family or first time cruiser, to choose the right ship.  

With more than 45 years of experience and continuing to log up to 200 days a year on cruises, Ward has earned a reputation as the pre-eminent (and totally impartial) authority on cruising, inspecting and evaluating each shipthe quality of facilities, as well as the standards of food, service, staff, safety and hospitality
like a maritime Sherlock. For the 29th year, he based his meticulous ratings on criteria that include virtually every aspect of the cruise experience, and, he stresses, the "general value" for the passenger. “But quite honestly, there really is no such thing as best," Ward says, "only what’s right for you.” His comprehensive ratings system, compiled independently and in no way subsidized by advertising or sponsorship, bases its Berlitz stars on points given in numerous categories. They all add up to what remains an unbiased and unvarnished appraisal of what’s best and worst in the world of cruising.

Berlitz’s Cruising & Cruise Ships 2014, expanded to more than 750 pages from last year's edition, has an array of new features, including a new chapter dedicated to the latest news on theme cruising—from Big Band and Country & Western to culinary and astronomy voyages; a new chapter on first-time cruising, containing valuable information for beginners planning a successful first voyage; more Q&A on what the brochures don’t tell you; expanded River Cruising and North Atlantic crossings chapters; an enlarged cuisine chapter with more about healthy eating and self-serve buffets; updated information on new ships coming in 2014; and updated content on the major cruise lines, including Carnival, Costa, Cunard, Holland America, MSC, Norwegian, Princess and Royal Caribbean.

Ward has also included the IMO (International Maritime Organization) number for each ship where known. The industry, he says, is the most regulated business in the world today and it continues to enact even more stringent measures to keep everyone safe, passengers and crew alike, but still, in the aftermath of the Costa Concordia disaster, “I thought it useful to include this information.”
For the full rankings list, contact Melissa Lande: mlande@landepr.com.
Fully updated and revised and now in its 29th year, the Berlitz Guide to Cruising & Cruise Ships 2014 (752 pages, $24.99) as well as an eBook, will be available in the U.S. on November 1, 2013 through Amazon and many bookstores. The app, which is $9.99, will be available worldwide on September 14, 2013, from Apple through the iTunes App store.   For further information or to purchase, visit http://www.insightguides.com/berlitz/berlitz-cruising



Sunday, July 1, 2012

21 Internet Marketing Statistics from Hubspot

I pulled this up from Hubspot -- a company that helps professionals  "get found" on the internet with marketing software. They were a big help to me for three years because they have a tremendous array of educational programming, so as things change in web marketing, subscribers can learn as it happens.Subscribe to their blog- it has good pieces. This one appear today. hey say these are stats that may surprise us. Most are not surprising but here goes. My comments follow in caps.

1) The more posts per day, the less engagement -- when a brand posts twice a day, those posts only receive 57% of the likes and 78% of the comments per post. (Source: Track Social) Be mindful of your publishing frequency on Facebook, and start testing with your own page to see what frequency is right for your community. THIS MAKES ME WONDER ABOUT WHY DEMS/OBAMA ARE POSTING SO MANY TIMES A DAY- OR MAYBE IT WAS JUST YESTERDAY WHEN I GOT 6 MESSAGES TO MEET THE FUNDRAISING DEADLINE...
 
2) The click-through rate on triggered messages is 119% higher than “Business as Usual” messages. (Source: Epsilon and DMA) Using personalized and timely lead nurturing with marketing automation is an important strategy for improving the overall performance of your email marketing and customer generation. NO SURPRISE HERE. TARGETED PR WORKS FOR US.

3) On average, companies respond to only 30% of social media fans' feedback. (Source: Factbrowser) Engagement is rare. Stand out from your competition by caring and engaging with your social media community. THIS IS WHY I DON'T DO IT- I THINK YOU DO BETTER POSING A A FICTIONAL CHARACTER OR A DEAD CELEBRITY OR EVEN A DOG.

4) The average tablet user spends 13.9 hours per week with the device. (Source: OPA) The tablet is quickly becoming the new laptop. Survey your customers and leads to understand how they are using tablets, and let that data influence future marketing strategies targeted at tablet users. NO NEED TO SURVEY YOUR CUSTOMERS-WE ALL KNOW IT'S HAPPENING.

5) Text messaging users send or receive an average of 35 messages per day. (Source: Forrester Research) Peer-to-peer communication through text messaging has become of core part of society's communication infrastructure. Is there is any possible communication that your customers and prospects would like to receive via text messageI THINK SELLING VIA TEXT MESSAGING IS HORRIBLE PERSONALLY. TEXT MESSAGING HELPS YOU FIND PEOPLE-TELL THEM WHATSUP- AND IS, IN EFFECT, LIMITED TO PERSONAL MESSAGES- VITAL BUSINESS MESSAGES-NO SALES! UGH!

6) Email opens on smartphones and tablets have increased 80% over the last six months. (Source: Litmus) Mobile devices have become a major source of email usage. Make sure that your email marketing message displays properly on mobile devices to maximize the results of your sends.
THIS IS  A GOOD POINT. WHICH IS WHY MY NEW LOGO ROCKS. 
7) 27% of TV sets shipped worldwide in Q1 of 2012 had internet connectivity. (Source: Display Search) Internet connectivity is becoming standard for all devices. With the internet becoming a bigger part of the living room, plan for how this change might disrupt your current broadcast marketing tactics. THIS IS INTERESTING. WILL COMPUTERS DISPLACE TVs--? THIS IS THE AGE OF CONVERGENCE. BUY YOUR HARDWARE ACCORDINGLY.
 
8) By 2016, more than half of the dollars spent in US retail will be influenced by the web. (Source: Forrester Research) Commerce is shifting more and more online. Make sure that you have a method to easily sell your product or service online. Tweet This Stat! 

9) In any given week, less than 0.5% of Facebook fans engage with the brand they are fans of. (Source: Marketing Science) Brands aren't providing the right kind of content and experience to engage their fans. Ask your Facebook fans what type of content they want to see, and then give it to them!  I WONDER WHY SOMEONE THINKS FANS WOULD KNOW WHAT KIND OF CONTENT THEY WANT THAT AN ACTUAL BRAND WOULDN'T KNOW. I'D LIKE TO SEE AN EXAMPLE OF WHEN FANS ARE SURVEYED- THEY TELL E THE BRAND SOMETHING THAT WORKS.

10) 45% of the world's 2 billion internet users live in Asia. (Source: Ecommerce Europe) If you actively sell and market to Asian markets, the internet is a channel that can't be ignored. Understand how internet usage and habits differ in Asia compared to the United States.  IF YOU'RE SERIOUSLY INTO E COMMERCE THIS IS RELEVANT- MOSTLY IT'S NOT.

11) 61% of emails received at professional email accounts are non-essential. (Source: Mimecast) Inboxes are overflowing with marketing email. Use personalization, proper timing, and offers valuable to the recipient to break through the clutter and be seen. 

12) 20% of Facebook users have purchased something because of ads or comments they saw there. (Source: Ipsos) People are influenced by, well, other people. Use paid and organic marketing on Facebook to influence the conversion actions that drive your business. WE ALL HATE FACEBOOK'S NEW INTERRUPTING ADS.
 
13) 17% of the top 1000 search terms on Twitter "churn over" on an hourly basis. (Source: Twitter) Twitter is all about novelty and news. Publish more frequently and focus on timely content to appeal to Twitter's hungry users. 

14) U.S. consumers send 2.304 trillion text messages per year, up from 2.052 trillion in 2010. (Source: CTIA) Wow! That is a ton of text messages. If you are marketing to heavy texting demographics, consider incorporating a text message opt-in as part of your campaign.  

15) 40% of the accounts and 8% of the messages on social media sites are spam. (Source: Businessweek) Email isn't the online platform with a spam problem. Take the time to customize your social media account and content so you stand out from the spam bots.  

16) 88% of adults in the US have a cell phone, 57% have a laptop, 19% own an e-reader, and 19% have a tablet. (Source: Pew Internet) The cell phone is the dominant communication tool in the United States, but information consumption is fragmented. Optimize your digital marketing for all of the screens and devices used by your target audience.  

17) 64% of smartphone owners are use their mobile devices to shop online. (Source: eDigitalResearch) The smartphone is ripe with impulse shopping revenue. If you sell goods online, target specific campaigns to smartphone users. Scary!

18) YouTube users watch more than 3B hours of video per month. (Source: YouTube) Video is a major part of the online experience, but it's different from traditional broadcast productions. When integrating online video into your inbound marketing strategy be sure to consider not only production value, but length. Most successful online videos are less than two minutes long. 

19) About 1 in 3 bloggers are moms. (Source: Nielsen) When looking for blogging expertise, look no further than the mommy bloggers. Everyone has influence and expertise you can learn from and leverage. I can see where Mommy blogging is successful. Where else do you have so many college educated people in a situation where they are learning "on the job" and need to share and exchange information with peers? Mommying is terrifying. I'm kind of glad there wa sno internet in my early Mommying years because it would have given me one more thing that would distract me from my children. Work was already distracting. Those with no work have more time for this.

20) 73% of smartphone owners access social networks through apps at least once per day. (Source: Lightspeed Research) Social is mobile. Make sure that content you're sharing on social networks -- like your blog articles and landing pages -- are optimized for mobile devices.  

21) 91% of online adults use social media regularly. (Source: Experian) Social media is fully integrated into communication culture. Make sure it is an integrated part of your marketing strategy, too. 
Which of these internet marketing statistics was the most surprising to you?
Thursday, April 26, 2012

MEDIALIGHT : Is Content Free?

David Simon doesn't think so.  Not do I - but watcha going to do about it when people think watcha is a word?  

According to mediabistro today quoting GalleyCat today (and then me quoting mediabistro quoting GalleyCat (as in, er, free content free for all!) , in Simon's new website The Audacity of Despair,' he says: '''''''I'm a writer, and while I'm overpaid to write television at present, the truth is that the prose world from which I crawled -- newsprint and books -- is beset by a new economic model in which the value of content is being reduced in direct proportion to the availability of free stuff on the Web.

''''' In short, for newspapers and book publishers, it has lately been an e-race to the bottom, and I have no desire to contribute to that new economy by writing for free in any format.'''''''  
  
Simon  expresses reservations about blogging culture and what it's doing to his former profession of journalism (Simon was a Baltimore Sun reporter). I'm tuning in. http:www.DavidSimon.com.

Really, any guy who can note "the prose world from which he crawled" is worth listening to.

 
Wednesday, March 28, 2012

Son of Deepak Shows His Father's Leadership & Remains True to His Own Path as well

5 things Deepak Chopra can teach you about leadership

The spiritual guru's documentary has lessons for managers, speakers and executives alike, according to
 Rohit Bhargava, award-winning author of "Personality Not Included," a founding member of the Ogilvy 360 Digital Influence team, and Adjunct Professor of Global Marketing at Georgetown University. He also blogs at Influential Marketing Blog, where a version of this article originally ran. As "LeaderHuntress," I thought it appropriate to run excerpts from the piece and add a few comments.

"The last thing I expected to do as I headed down to Austin last week for South by Southwest (SXSW) was to see a film.

"A filmmaker named
Gotham Chopra was premiering his new documentary called "Decoding Deepak" about following his father, spiritual guru Deepak Chopra, around the world for a year. I am personally connected to the Chopras, so I probably would have seen the film regardless, but I didn't expect it to be quite so good."

(Connected to the Chopras? Cool. I've been to quite a few impressive Chopra Centers during my 25 year adventure in yoga...We all know Deepak is a leader. It's interesting that his son went on a quest to show how. I love this story.)

 

Here are some of the leadership and marketing lessons Mr. Bhargava tookf rom the film:
 
1. "Be a guide, not a dictator. The thing about a spiritual guru is that sometimes people expect them to live by example. Deepak, however, is not a vegan (or even a vegetarian). He isn't fanatical about meditation and sometimes doesn't have all the answers. Yet if people want to live a more extreme version of life, he doesn't steer them away. His leadership helps guide without prescribing. In a world where plenty of people want to tell you what to think, who to marry and what to believe, his message is that you can believe what you want to believe"

We like this. Being holy does not equivocate being holier-than thou. Since Deepak is human, he acts and leads like one. 

2. "Go beyond your niche. The easiest thing to do with a film like "Decoding Deepak" would have been to launch it to a "friendly" audience of celebrities who are his fans and would easily tweet about it to their millions of followers. That's the usual formula for something like this. Instead, Gotham Chopra chose to premiere the film in Austin at SXSW in front of a tech-savvy and possibly less spiritual audience. It was a risk, but if the film could stand on its own in front of a "real" audience, then the message could go far beyond Deepak Chopra's considerable fan base. "

A great challenge is attracting new audiences. Chopra's reputation precedes him which can act in his favor or against. Sounds like a worthy risk. How was the audience anyway?
3. "Share a personal story. Businesses in general are tragically bad at being personal or letting the personality of their people come through. In fact, many have policies in place to prevent it. In a film, however, telling a personal story is important to have the audience invest emotionally. Throughout his exploration of his relationship with his father, Gotham Chopra takes us into his journey as a father, a son and how his family manages to make it work. His struggles are human, and his journey is believable"

When a leader's personal story serves to assist or guide an audience of one or one million, it's worth relaying. It's a way to inspire and give hints on modeling behavior. However, we don't want stories from EVERY LEADER. Can you think of any leaders (popular ones) you can't stand- beside those in politics? Personally, I'll take Deepak any day of the week. 

4. "Don't take yourself too seriously. Perhaps the most important lesson I took from the film was from a moment when Gotham and his father are in a train station in India. They are looking at a newsstand with several books and none of the more than 60 titles that Deepak Chopra has written are there. It is a brilliant reminder that even when you have amassed millions of followers and become a spiritual leader to the most famous and influential people alive, you can't take yourself too seriously. In a world filled with outsized egos from people who are little more than Twitter-famous, this may have been my favorite lesson from the film."

Which goes to my last point, of course. It's the journey that counts- not the amassed fortune and fame. Deepak teaches being in the present moment and not getting stuck in things that don't matter. Obviously he practices what he believes.

5. "Don't shy away from the truth. Every post-film question the audience asked after the premiere seemed to focus on whether Deepak felt the film did a fair job of portraying him. He wasn't always the hero, but the film was accurate and it was honest. To his credit, Gotham Chopra shared that his father didn't ask for any edits or revisions after seeing the final cut."

Of course, now I want to see the film. Thanks to Freud (or no thanks to Freud), there is always that separation of parent-child that rears its mighty head to propel individualism, and evolve the species. That Deepak didn't ask for an edit is not surprising. Why would he? His son continues on his OWN path. It's a lesson for leaders and PARENTS who are leaders of sorts. I take it to heart.
Rohit Bhargava is the award-winning author of "Personality Not Included," a founding member of the Ogilvy 360 Digital Influence team, and Adjunct Professor of Global Marketing at Georgetown University. He also blogs at Influential Marketing Blog, where a version of this article originally ran.
Monday, March 5, 2012

AND THE SURVEY SAYS . . .

What do Baby Boomers want in their retirement years?

They have a fairly specific wish list, according to an extensive survey released last month by the Consumer Federation of the Southeast and reported on Huffington Post, which called it “the group’s first major poll of retirement relocation preferences of the 78-million strong Baby Boom generation in a decade.”

It may not be the stuff of a David Letterman list, but this particular top-10 rundown, culled from the polled responses of more than 1000 Americans (ages 47 to 65), does present an interesting prioritized ranking of what was deemed most important by this study’s seniors in their retirement lives:

No. 1: Top-Quality Health Care.

No. 2: Affordable Housing.

No. 3: Warm Climate.

No. 4: Low Local Taxes.

No. 5: Affordable Recreation.

No. 6: Elder Care Services.

No. 7: Arts and Culture.

No. 8: Community Size.

No. 9: Access to Water.

No. 10: Life-Long Learning.

All the more reason to start building now. It’s never too late- Pension Parameters Financial Services (and the numbers).

To set up an appointment with Pension Parameters, call 212-675-9360 or 732-583-1313.